Introduction
Welcome to Domino Asia Co., Ltd.'s privacy notice.
Domino Asia Co., Ltd. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
- Important Information and Who We Are
- The Data We Collect About You
- How Is Your Personal Data Collected
- How We Use Your Personal Data
- Disclosures of Your Personal Data
- International Transfers
- Data Security
- Data Retention
- Your Legal Rights
- Glossary
This version was last updated on 26 February 2024.
Purpose of This Privacy Notice
Domino Asia Co., Ltd. respects your privacy and is committed to protecting your personal data. This privacy notice informs you how we look after your personal data when you visit our website (regardless of where you visit it from) or when you communicate with us digitally, including by email, live web chat and social media, or in person by telephone, or in face-to-face meetings, and tells you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Domino Asia Co., Ltd. is the controller and responsible for your personal data (collectively referred to as ”Domino”, “we”, “us” or “our” in this privacy notice).
We have appointed a Data Protection Officer (DPO) who is responsible for this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact Details
Our full details are:
Full name of legal entity: Domino UK Limited
Data Protection Officer: John-Paul Martin
Email address: DPO@Domino-Printing.com
Telephone number: +44 (0)1954 782551
Postal address: Trafalgar Way, Bar Hill, Cambridge, CB23 8TU
Representative in Thailand: Domino Asia Pte., Ltd.
Telephone number: +66 86 349 7443
Email address: pao.k@domino-uk.com
Telephone: +66 86 349 7443
Postal address: 23rd Fl. Bhiraj Tower at BITEC, 4345, Sukhumvit Rd., Bangna, Bangna, BANGKOK, 10260. Thailand.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes To The Privacy Notice And Your Duty To Inform Us Of Changes
This version was last updated on 30 May 2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or platforms and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website or platform you visit.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your Domino system login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. We calculate metrics like bounce rate, page views, sessions and the like to understand how our website/app is used. Please refer to our Cookie Policy.
- Profile Data includes your Domino system username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3. How is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase our products or services;
- create an account on our website;
- engage with us on social media platforms such as Twitter, LinkedIn, Facebook or YouTube (including information from your profile);
- interact with us by live chat;
- interact with us at events;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
(a) our analytics provider, Piwik PRO (based in Poland) – please refer to our Cookie Policy;
(b) advertising networks or social media platforms; and
(c) search information providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from data brokers or aggregators.
- Identity and Contact Data from publicly availably sources.
- Identity and Contact Data from third-party marketing activities, such as delegate lists provided by trade show/event organisers.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Domino does not sell or rent your data to third party organisations. Most commonly, we will use your personal data in the following circumstances:
- Where we have your explicit consent to do so, e.g. when you give us permission to send you marketing information. This may include invitations to participate in, and the supply of the output from, market research and analysis about our brand, an/or the products, services and offers from Domino. This may sometimes be conducted with help from a carefully selected third party carrying out a study on our behalf, both while you are a customer and for a reasonable time afterwards, to improve, optimise and personalise the experiences for those with whom we engage in our business activities.
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a Third Party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email, post, or text message.
You have the right to withdraw consent to marketing at any time by going to the preference centre or clicking the “unsubscribe” option at the end of any marketing emails or the “stop” option at the end of any text messages you receive or by telling our customer services team to opt you out of any telephone calls.
Purposes for Which We Might Use Your Personal Data
We have set out below, in a table format, a description of all the ways we might plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.https://www.domino-printing.com/en-gb/contact-us/contact.aspx
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Personal Data
|
Purpose/Activity
|
Type of data
|
Lawful basis for processing including basis of legitimate interest
|
|
To register you as a new customer at your explicit request
|
(a) Identity
(b) Contact
|
Performance of a contract with you
|
|
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
|
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
|
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|
|
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey on the website(a) Identity
|
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
|
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services and perceive our brand)
|
|
To enable you to take part in a prize draw, competition or complete a survey
|
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
|
(a) We will obtain your consent to send you information about prize draws, competitions or completing a survey
(b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services and perceive our brand)
|
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|
(a) Identity
(b) Contact
(c) Technical
|
a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
b) Necessary to comply with a legal obligation
|
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
|
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
|
(a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
(b) For direct advertisements and marketing we will obtain your explicit consent.
|
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|
(a) Technical
(b) Usage
|
(a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
(b) For direct advertisements and marketing we will obtain your explicit consent.
|
|
To make suggestions and recommendations to you about goods or services that may be of interest to you
|
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
|
(a) Necessary for our legitimate interests (to develop our products/services and grow our business)
(b) For direct advertisements and marketing we will obtain your explicit consent.
|
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established a preference centre where you can view and make certain decisions about your personal data use.
Promotional Offers from Us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. You can change your marketing preferences at any time by heading to the preference centre.
Third-Party Marketing
We will get your express opt-in consent before we share your personal data with any company, for marketing purposes, except those within the Domino group of companies, contractors, subcontractors and consultants, or Domino distributors.
Opting Out
You can ask us to stop sending you marketing messages at any time by adjusting your marketing preferences in the preference centre, or by following the “unsubscribe” or “stop” links on any marketing messages sent to you at any time.
Notwithstanding any of the preferences you choose at our preference centre, we may have to contact you from time to time with important information (other than marketing information) regarding any products or services you purchased. By purchasing products or services from Domino, you agree to this information being sent to you.
Change of Purpose
We will only use your personal data for the purposes for which we collected it.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties, such as subsidiary companies;
- External Third Parties, such as;
- Insourced service providers e.g. market and competitive research and insight companies, marketing service providers;
- Authorised distributors of Domino products;
- Authorised suppliers e.g. providers who host or maintain data centres, service platforms, cloud-based solutions and other infrastructure and systems on our behalf that collect, process, transfer, host or store your personal information;
- Cyber consultants: where necessary to report a cyber or privacy breach incident or for cyber security purposes, including to prevent unauthorised access to, or attacks on, our systems.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We pass on your marketing preferences to any third parties with whom we share your personal data.
6. International Transfers
We share your personal data within the Domino Group. This will involve transferring your data outside the European Economic Area (EEA).
We ensure your personal data is protected by requiring all our group companies to follow the same minimum rules when processing your personal data.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
We have put in place appropriate measures so that group companies and external third parties outside the EEA follow the same rules of data protection in the EEA in relation to your personal data. Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We pass on your marketing preferences to any third parties with whom we share your personal data and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
How Long Will You Use My Personal Data For?
We will only retain your personal data for 3 years to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Request erasure below for further information, or email data.privacy@domino-uk.com.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please data.privacy@domino-uk.com.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need from You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
Authorised or Approved means companies, contractors, subcontractors and consultants who have permission from Domino to carry on one or more activities. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We pass on your marketing preferences to any third parties with whom we share your personal data.
Lawful Basis means the legal justification for processing your personal data.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Third Parties
Internal Third Parties
Other companies in the Domino Group, and who are based in Germany, Switzerland, the UK, Canada, USA, Mexico, Portugal, Spain, France, Belgium, Netherlands, Luxembourg, Sweden, India, China, Hong Kong, Dubai, and South Korea and provide Domino products and services in different territories.
External Third Parties
- Insourced service providers e.g. market and competitive research and insight companies, marketing service providers.
- Authorised distributors of Domino products (a list of distributors can be found on the Domino website);
- Authorised suppliers e.g. providers who host or maintain data centres, service platforms, cloud-based solutions and other infrastructure and systems on our behalf that collect, process, transfer, host or store your personal information;
- Cyber consultants: where necessary to report a cyber or privacy breach incident or for cyber security purposes, including to prevent unauthorised access to, or attacks on, our systems.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.